Shipping policy
Last updated: 2 May 2026
1. Processing Time
Orders are processed within 1–2 business days (excluding weekends and public holidays) after payment confirmation. During high-demand periods or special promotions, processing times may take slightly longer.
2. Shipping Methods & Delivery Times
We currently offer:
- Standard Shipping (Australia-wide): Estimated delivery within 2–5 business days after dispatch.
Delivery times may vary depending on your location and postal service conditions.
3. Shipping Costs
Shipping is $5.50 Australia-wide. Enjoy free shipping on orders over $69.95.
4. Tracking Information
Once your order has shipped, you’ll receive a confirmation email with your tracking details.
Please allow 24–48 hours for tracking updates to appear.
5. Shipping Coverage
We currently ship to all Australian states and territories, including Tasmania.
We currently do not offer International shipping.
6. Lost, Delayed, or Damaged Shipments
If your order is:
- Delayed: Contact us HERE if it has not arrived within the estimated timeframe.
- Lost: We will assist with carrier investigations and offer a suitable resolution.
- Damaged: Please notify us HERE within 5 days of delivery. We will respond via email requesting clear photos of the damaged product and packaging for review.
7. Address Accuracy
Please double-check your shipping details before confirming your order.
Omïa is not responsible for packages delivered to incorrect addresses provided by the customer.
8. Contact Us
For all shipping-related inquiries or support, please contact us HERE.
Our customer service team is available Monday to Sunday, 9:00 AM – 6:00 PM (AEST).
We aim to respond within 24–48 hours.